FAQs

  • We recommend getting in touch with us 2-4 weeks before your move, depending on your move complexity and size.

  • We suggest beginning your move in the morning, provided it aligns with your building's schedule. Our earliest standard time slot kicks off between 7-9 AM. The earlier you commence, the sooner you can settle into your new residence and start enjoying it

  • To secure a moving crew, a $100.00 deposit (paid online) is necessary, and this amount will be deducted from your total moving expenses. The outstanding balance must be settled one business day prior to the scheduled move."

  • We accept credit/debit card payments through our online payment form – as well as certified checks or cash as a method of payment.

  • Should you decide to cancel your reservation for any reason, please provide us with a 48-hour notice. This allows us to optimize our resources, and your $100.00 deposit will be promptly refunded in full within 2-4 business days after notifying us.If your move is canceled with less than a 48-hour notice, a cancellation fee of up to 30% of the original quoted price will be applied.

  • As mandated by the Department of Transportation, your possessions are automatically covered by our free BASIC coverage at a rate of $0.60 per pound per item. However, you have the option to further insure your items through a third-party insurance company, allowing you to select the level of liability and deductible that suits your needs. We recommend exploring options at movinginsurance.com to ensure the protection that best aligns with your specific requirements.

  • We're committed to your peace of mind, and we aim to make the process as seamless as possible. Your Certificate of Insurance will be prepared and sent to you before your scheduled move. Our dedicated moving consultants will guide you through this process, ensuring it's straightforward and stress-free. Rest assured that the COIs will be promptly sent to both you and your building's management as email attachments. Additionally, we recommend reaching out to your building's management to verify any specific insurance requirements they may have in place to ensure a smooth transition.

  • For safety and regulatory reasons, our movers are unable to transport the following items: pets, firearms, drugs or any other kind of contraband, chemicals, and plants.

  • Yes, relocations to all 50 states in the United States are possible.

  • To ensure that you won't encounter unexpected surprises on your moving day (a common concern for many New Yorkers), we've adopted a transparent and guaranteed pricing system. Unlike hourly estimates that can be influenced by unforeseen delays and often prove inaccurate, our approach focuses on a fixed rate. Furthermore, our quotes are not determined by weight, a factor that can sometimes be exploited by untrustworthy movers. Instead, we calculate your guaranteed price based on the itemized list of belongings, truck accessibility, and the distance between your locations. This way, you can have peace of mind knowing the cost won't fluctuate.

  • Partnering with our global associates, we bring the same level of detail-oriented service and communication to your international relocation as we do for local moves.